UFT Capacity Booking Grievance

Shipper Grievance Registration & Industry-Level Resolution

Industry Grievance Management
Important Prerequisite: Shipper should first approach the concerned pipeline entity with whom the commercial transmission agreement has been executed. This portal is intended for unresolved matters requiring further examination.
1 · Shipper
2 · Grievance
3 · Documents
4 · Submit

👤 Shipper and Contact Information

⚠️ Grievance Classification

📎 Supporting Documents

Select Supporting Documents

GTA, correspondence, invoices, calculations, screenshots, etc.

  Declaration & Submission

Declaration: I confirm that the matter has been taken up with the concerned pipeline entity and the information submitted is true and complete.

🔎 Track Your Grievance

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Total Grievances
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Under Review
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Industry Committee
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Resolved

📊 Grievance Monitoring Dashboard

Grievance ID Shipper Pipeline Category Priority Status

🔄 Grievance Resolution Process

1. Shipper approaches Pipeline Entity

Commercial / operational grievance is first raised with the concerned pipeline operator.

2. Portal Registration

Shipper submits grievance with contract details and supporting documents.

3. Initial Validation

Completeness, jurisdiction and supporting information are checked.

4. Industry-Level Examination

Eligible unresolved matters are forwarded to the appropriate committee / authority.

5. Decision & Closure

Outcome is recorded and communicated to the shipper.